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vcac6 + vCO5.5 integration/authentication issue

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Using vco 5.5. appliance with vcac 6.0 (vcloud suite advanced licensed)

after changing the account vcac uses to connect to the vco endpoint workflows fail.

 

this is my config:

     ad group dom\vco-admins contains user1 trhough user3
     this group is configured as the vco admins group

     in vCAC6:
     infrastructue - credentials configured for user1
     vCO endpoint configured with credentials for user1
     administration - advanced services - server configuration - use external orchestrator server configured with basic authentication for user1.
     test connection is OK, worklfows running OK

 

we added a new user account to the aformentioned AD group (user4)

user4 can login to the vCO client and edit worklfows...


configured vcac to use the endpoint with credentials for user4
configured the advanced services connection to the external orchestrator with user4 account which tests OK

 

now vCAC6 workflows will not run with endpoints configured for user4

DEM windows event log says: "Message: vCO Endpoint 'vCO Appliance Endpoint' is not alive. Trying the next prioritized endpoint"

 

can anyone help me understand what's going wrong here?


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