vRA7 Create Support Bundle failing

When I attempt to create a support bundle, It creates one for the appliance, but not the IAAS node. Under the 'Create Support Bundle' section, it is showing our IAAS  'Last Connected' date: 50 days ago. Our environment continues to function, creating new builds etc. It appears we just can't create a support bundle. Any Ideas?  Support couldn't figure it out at the time we were on the phone with them. Any ideas?

Thanks!