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vRA Supportability in public cloud

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This question is sensitive so it might not be appropriate in this community, but I'm glad if we share our thought as far as we can.

 

Under the following condition, if Windows can't work well in AWS, how will it be supported? Does VMware investigate about whether vRA isn't the cause of issue? And also, is it covered about AWS region in come cases if possible?

 

- Customers provision virtual Windows OS to public cloud (for example AWS).

 

- They've already subscribe the support for Windows OS and public cloud AWS. Of course, vRA too.

 

I'm worried about the case that nobody doesn't investigate a problem by saying that other products might be wrong.


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