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Blueprint status "In Progress" for over 2 Hours and then Machine is Destroyed

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When we submit a new request the VM is created and everything looks great (FQDN, IP Address, etc) and we can log onto this.  However the Request status in vRA still shows as "In Progress" and after approximately 2.5 hours we get an error and the perfectly good machine is then destroyed!!

 

Errors within vRA are:

 

Error:  Machine xxx:  Timeout Customizing machine

Information:  Machine xxx:  is being destroyed...

Information:  Machine xxx:  has being destroyed!

Information:  Machine xxx:  Finalized

 

Any ideas why this may be happening? There are no workflows running - it is a basic Blueprint deployment.

 

Thank you.


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