Hello and thanks in advance!

I was just wondering, has anyone successfully modified vcac/vra emails? The instructions out there are lacking a bit as to the full process or a complete example

Another thing I found through trial and error is that of custom properties (while "allowed" in the emails in version 6.2) must actually be a user selectable option on the request screen. So this shoots a huge hole in my customization plans as there are several things we hide behind the scenes from the end user's selection abilities. Has anyone found a creative way around this?

I have successfully "overridden" the email for the provisioning completion by simply adding an email workflow into my master provisioning workflow in orchestrator, but my next issue is that of the approval workflow emails.

I have not found anywhere in orchestrator where they may be fired from (and I doubt they are exposed there from my experiences thus far).

So my question(s) are:

• Does anyone have/know of a clear and concise step by step document to customize any built in 6.2 email templates (not the 3 existing kb/blog articles that EVERYONE points too, please)
• Any hook in orchestrator I can use with the default approval process (I'm not using ASD for anything at this time, just the built in functionalities)

Thank you!!