Hi Folks,
I'm hoping you can help me resolve a puzzle.
A user submitted a VM request which started a vRO workflow. Part of the workflow pauses release of the VM until it verifies that a service request is marked completed. While this was pending, the vRO and vRA servers were rebooted to resolve another issue. When the vRO interface came back up, there was a duplicate workflow for the same VM request. About 1 hour later, the service request was marked complete and original workflow completed. However the duplicate workflow did not complete and the vRA request still shows as "In Progress". The VM is available in the Managed Machines listing.
How can I either complete the duplicate workflow or remove it from the vRO workflow listing? And, why did vRO create a duplicate workflow after reboot?
Any information or suggestions would be welcomed.