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VCAC 61: Login Fail with error "Login failed. Please contact your System Administrator and report error code mv2km0hv."

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Hello,

 

I had installed vCAC 6.1 fresh with IAAS & MSSQL on single server and two VMs with Identity Appliance.

 

I am getting error "Login failed. Please contact your System Administrator and report error code mv2km0hv." while i am trying to logon to the VCAC portal using AD credentials however login to Default Tenant using administrator@vsphere.local works fine.

 

I am observing different strange behaviors before getting this error.

 

1- Browser Crashes several time and i had to wait for it recover on it`s own.

2- takes hell lot of time before even starting logon process.

 

I check Vmware-identity-sts.log file which does not give me any error which tell me what's going on. the Log entry which get last is "Authentication Succeeded for user [username@domain.local] in tenant [demo] in [127] milliseconds.

 

i am not sure where are these error codes are documented for administrators as well to check and perform remediation actions.

 

I need your help in fixing this issue.

Thanks in advance,

 

Br,

MG


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